![]() ![]() Salesforce has an extremely comprehensive data recovery plan, found here. Does Salesforce Have a Disaster Recovery Plan? We’ll cover data storage and hosting below, as it’s closely related to our next question, but the main takeaway here is that an organization’s data is hosted in a way that makes it completely inaccessible to other individuals or organizations. This is the same method companies like Microsoft, Google, and Amazon use in fact, for Canadian and some US Salesforce users, Amazon Web Services (AWS) cloud infrastructure is utilized. Data partitioning is what enables platform data, metadata, and structures (e.g., underlying database indexes) to be physically partitioned with their OrgID by using native database partitioning mechanisms each org primarily belongs to a single instance.Meta-data refers to things like an organization’s specific UI and business logic and means each tenant can customize their particular solution’s app and user experiences.Multi-tenancy means the solution architecture isolates and supports the requirements of a variety of users (e.g., organizations, business units, etc.).There’s an in-depth article about it here, but in short: Salesforce is a cloud-based platform that uses multi-tenancy or multi-tenant architecture, with meta-data, and data partitioning. Clients are often curious about how Salesforce stores data, how it separates one client’s data from another’s, and where exactly it’s hosted. Salesforce is a large company, with a lot of customers, and data segregation in order to maintain data integrity is a big deal. This certification improves the transparency and security controls they have in place.The STAR Registry (Security, Trust, Assurance, and Risk) is publicly accessible, and documents cloud computing security and privacy controls standards include transparency, rigorous auditing, and harmonization of standards.SOC stands for Security and Operations Controls, and these certifications mean Salesforce has controls in place to audit everything listed above and prove compliancy.They can also supply public reports of security, availability, integrity, confidentiality, and privacy controls. ![]() Which means they have Type II reports covering internal controls over financial reporting systems, security, availability, integrity, confidentiality, and privacy.ISO stands for The International Organization for Standardization, and these certifications require adherence to strict security standards.They have up-to-date certification of their compliance with specific information security and risk management requirements and adherence with ISO/IEC 27002 Code of Practice controls for both cloud services and protection of personal information.The link provided here will take you to the certification portion of Salesforce’s site dedicated to compliance if you’re looking for more information. Salesforce has a number of important security certifications and attestations and we’ll cover the ones we’re asked about most often in this section. What are Salesforce’s Security Certifications and Attestations? Additional information about their overall data safety and security.Their disaster recovery plan, including data backup and recovery.Information on their data architecture and redundancy.Salesforce’s certifications and attestations.If your organization is researching CRM solutions, this blog will review our clients’ top 3 data security questions, and cover: Keeping an organization’s data and client data safe can directly impact its operations and reputation - because of this, some of the most frequent questions we get from clients looking into solution options are about Salesforce’s data security capabilities and practices. Salesforce Data Security: Answers to Our Clients’ Top 3 Questions Author: Laura Tooker ![]()
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