![]() ![]() Please find here the instructions for travel agents on how to activate the 'book now, pay later' service. Your travel agency will be notified about the timeframe in which the ticket has to be issued according to the following table: Haul Typeģ days after booking or 1 day prior to departure * Once again, we apologize for the inconvenience caused and thank you for your continued patience.If you book via a travel agency, you can benefit from our 'book now, pay later' service, on specific booking classes of flights issued by Air France and/or KLM with an Air France or KLM flight number. We appreciate your patience and understanding in the meantime, and we promise to keep working on your behalf until this matter is fully resolved. Please expect an update from our team via email very shortly. We would like to make this right for you, and your case has been escalated for a detailed review and expedited resolution. That said, we understand that this assurance does not alleviate your immediate concerns. We remain committed to returning your funds as soon as they are made available to us. ![]() We want to assure you that we are neither withholding your refund nor intentionally causing these delays. While we do strive to facilitate this process as swiftly and smoothly as possible, there can occasionally be delays beyond our control. In line with industry practice, we are indeed reliant on our partners, including airlines and sister companies, for the processing of refunds. We understand that this has been a long and exasperating process for you, and we truly empathize with your situation. Hi Oisin, We are sincerely sorry to hear about your continued frustrations regarding your refund. Book Now Pay Later plan does not apply to: People without a valid credit/debit card from a Canada or the US bank Hotel bookings, however for more information. Reply from Fly Now Pay Later Jun 30, 2023 It’s an absolutely shambolic company and I’m so worried that I’ll never get my money back again And yet somehow no Division of this company has a clue where it is, or they are withholding it. ![]() What could they possibly be waiting for? EasyJet refunded the card this company used to buy my flights in mid jan. Well it has been weeks of constant emails and they have only replied once saying that THEY were waiting for something else. They provided me with an email and said despite the fact it was their sister company, and their responsibility, that I should contact them to speed up the process. Since then, I have spoken to several agents via email - one had the courage to actually tell me that they were waiting for their sister company, flymble, to release the funds to them. I have already gave a review in the past and since that date I was told I would get my refund with 10 days (after 5 months since the flight was cancelled)…. I wish I could give this lower than one star. In the meantime, please feel free to reach out to us at if you have any questions or require further assistance. We appreciate your patience and understanding during this time, and we look forward to serving you again soon. Once the issues are resolved, we will ensure to reach out to you directly. We aim to improve our communication and will strive to provide more specific updates moving forward. We sincerely apologize for the generic responses you have received so far. The situation is complex and involves factors that are, regrettably, beyond our control. The duration of these technical difficulties has indeed been longer than expected, and we understand the inconvenience this has caused you. Please be assured that this is our top priority and we are making every effort to bring back the seamless service that you experienced with us initially. Our team is working relentlessly to resolve these issues and restore our system to full functionality. Hi Jason, We truly value your feedback and understand your frustration with the ongoing technical issues. Reply from Fly Now Pay Later Jun 26, 2023 ![]()
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